Shipping policy
Shipping Policy
Last updated: 05/10/2026
Thank you for shopping with The Five W's! All of our items are made-to-order especially for you. This on-demand production model helps reduce overproduction, so we appreciate your patience.
1. Order Processing & Fulfillment
• Processing Time: It takes 2–5 business days on average to fulfill and print your order before it ships out.
• Peak Seasons: During holidays or major sales, fulfillment times may take a little longer.
2. Shipping Rates & Delivery Estimates (UK & International)
We ship our products from fulfillment facilities closest to your destination or our regional hubs. Estimated delivery times after fulfillment are:
• United Kingdom: Standard shipping takes 3–5 business days.
• Europe: Standard shipping takes 5–10 business days.
• International / Worldwide: Standard shipping takes 5–10 business days.
Shipping costs are calculated at checkout based on your location and the weight/quantity of the items in your order.
3. Tracking Your Order
You will receive a tracking link via email as soon as your order ships. If you haven't received tracking info within 5 days of your order date, please reach out to us at Sales@thefivews.co.uk.
4. Custom Duties and Import Taxes
For UK or international orders fulfilled within the UK/EU region, local VAT is handled at checkout. If an order is routed internationally from outside your zone, you may be responsible for import duties or customs fees levied by your local postal authority.
5. Delayed or Lost Packages
If your package does not arrive within the estimated delivery window, please check your tracking link first or contact your local courier. If the tracking shows an issue or the package is lost, contact us at Sales@thefivews.co.uk so we can investigate.
6. Incorrect Address or Unclaimed Packages
• If you provide an incorrect address or the courier is unable to deliver the package due to it being unclaimed, it will be returned to Printful’s facility.
• We will be notified, and the package will be held for 30 days.
• If you need the order reshipped to a corrected address, you may be responsible for the secondary shipping costs.